Processing of your data
LunaVPN processes user data to a limited scope – for provision of the Services, processing payments for the Services, as well as the functioning of our websites and mobile applications. We process the following basic information:
Information for creating your account
Email address. If you choose to login to our app, we ask for your email address as part of your registration. It is necessary for establishing a LunaVPN account, retrieving a lost password, and purchasing our VIP Services.
Payment related information
Payment data (if using VIP Services). This information is necessary to collect payments for our Services. In addition to the traditional payment methods. Our payment processing partners process basic billing information for payment processing and refund requests (such as date of purchase, payer's IP address. We also process some of the same payment information ourselves in cases of recurring payments.
Information collected on our app
Access logs. As most apps on the internet, our app collects access logs (such as IP address, browser type, operating system) to operate our services and ensure their secure, reliable, and robust performance. This information is also essential for fighting against DDoS attacks, scanning and similar hacking attempts.
Sharing your personal data
Service providers. We use third-party service providers to help us with various operations, such as payment processing, email automation, website and app diagnostics, analytics and other. As a result, some of these providers may process personal information.
Sometimes our service providers, for example, distributors, resellers, and app store partners, will be independent controllers of your data. Their terms and conditions and privacy policies will apply to such relationships.
Your personal information may be processed in any country in which we engage service providers. When you use our Services, you acknowledge the transfer of your personal information outside of the country where you reside.
Choices related to your data
If you'd like to edit your profile information, delete your account or data, please contact our support team. Please note that you may need to pass through a couple of account verification steps so that we can verify you are the owner of the account.
If you disagree with the processing of your data by LunaVPN, please do not use our Services. You can request us to discontinue processing your personal data, in which case your data will be processed only as much as it is necessary to effect the discontinuation of your use of the Services (e.g., final settlement, or deleting all personal data based on your email address), or finalizing other LunaVPN's legal relationship with you (e.g., record keeping, accounting, processing refunds).
We take data security very seriously and take all steps reasonably necessary to secure your data (whether technical, physical, or administrative).